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Operational Excellence & Strategy Manager (m/f/d)

München, Berlin
Full-time
Permanent employee

Your mission

We are transforming an entire industry – shape it together with us.

We are looking for you as of now to join us as an Operational Excellence & Strategy Manager (m/f/d) for our headquarters in Munich or Berlin – in a hybrid working model.

Our Operational Excellence & Strategy team in Munich and Berlin is responsible for cross-functional, strategically high-impact end-to-end projects – from analysis and concept development through to operational implementation within the organization. This means you are not only working in strategy, but also directly seeing how your work creates measurable impact and drives tangible change in the company.

Unlike traditional consulting, your impact here does not end on a slide: you will directly experience how your analyses, decisions, and projects are implemented within the organization – and the real difference they make.

Your mission:
  • Strategy & Execution: You develop and drive strategic initiatives to advance our business model and ensure their consistent execution in operations. You take end-to-end responsibility for complex, cross-functional projects.
  • Operational Excellence: You continuously analyze and optimize our processes across the entire value chain, identify efficiency and quality levers, and ensure that improvements are sustainably embedded in the organization.
  • Data-Driven Decision Making: You conduct in-depth data analyses and derive clear, actionable recommendations to ensure that business decisions are consistently based on data.
  • Change & Transformation: You actively support change and transformation processes, foster a culture of continuous improvement, and ensure that changes have a lasting impact on the organization.
  • Stakeholder Management & C-Level Communication: You work closely with the leadership team, prepare decision-making materials for C-level executives, and present results clearly, structured, and convincingly – both internally and to external stakeholders.

Your skillset

  • Academic background: You have an above-average Master’s degree in Business Administration, Economics, Engineering, or a related field – ideally from a well-regarded university.
  • Relevant professional experience: You bring several years of experience in a top-tier (Tier 1 or Tier 2) strategy consultancy (e.g., MBB or similar Tier-2 firms) or in a comparable, fast-paced environment, with a strong track record in handling both strategic and operational topics.
  • Entrepreneurial & strategic mindset: You structure complex topics clearly, prioritize effectively, and develop pragmatic, actionable solutions – combining strategic foresight with operational excellence.
  • Project leadership & ownership: You work in a data-driven way, think in hypotheses, and derive well-founded recommendations from your analyses. You lead cross-functional projects end-to-end and maintain a clear overview even in highly complex situations.
  • Tools & data skills: You have excellent PowerPoint and Excel skills – from structured, management-ready presentations to complex analyses and models. Ideally, you also have initial experience with Power BI or similar BI tools and are able to visually structure data and present it in a decision-ready format.
  • Communication & presence: You stand out through strong communication skills, executive presence, and a confident demeanor when interacting with management, stakeholders, and teams. At the same time, you are a true teamplayer who enjoys collaborating, sharing knowledge, and achieving better results together – no ego, but strong ownership.
  • Language skills: You communicate confidently in both German and English (minimum C1 level) – clearly, precisely, and impactfully, complemented by a good sense of humor.
  • M&A & transaction experience: Ideally, you have already had some exposure to M&A, due diligence, or corporate finance topics – e.g., through consulting projects, private equity environments, or corporate strategy roles. A deep specialization in this area is not required but considered a clear plus.

Your winning deal

  • Your benefits: In addition to 30 days of vacation, we also offer you a job lunch allowance (€69 per month), a “Givve” card (topped up with €50 per month), discounts via “Corporate Benefits”, the option of leasing a JobRad, pension contributions (occupational pension & VL) and great team and company events.
  • Your workplace: You will work in a flexible, hybrid model from one of our dog-friendly and modern offices and will have the opportunity to do “work from abroad” within the EU for 2 weeks a year (*only applies to employees with an EU passport) 
  • Your footprint: A position in a profitable company where you have the freedom and confidence to help shape it and work with us on the “future of work”.
  • The values: We score highly with an open, authentic culture and a high-performing and humorous team that is already looking forward to making bold decisions with you and breaking new ground that will lead us to sustainable success.
  • Your opportunity: From day one, you will have the opportunity to take on responsibility, drive innovation and develop the company and yourself together with a team of experts.

About us

Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?  

Then yoummday is the right place for you! 

yoummday: “You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“Talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 350 employees (“Daymakers”) at 5 locations in Europe and 1 in the USA - further growth is inevitable ;).  

Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.

At yoummday, we value diversity and equal opportunities. We welcome applications regardless of gender, background, age, sexual orientation, religion, or disability. Different perspectives make us stronger – which is why we actively promote an inclusive work environment where everyone can reach their full potential.