Your mission

As an Operations Manager (m/f/d), you will take responsibility for a customer service project for one of our well known clients, overseeing both operational and process-related aspects. You will lead up to 5 Team Leads, each managing up to 25 freelancers who report directly to them.

• Project Management & Account Management: You act as the primary point of contact for our clients, implement their specific requirements into our processes, and ensure high-quality execution in close coordination with your reporting Team Leads.
• Leadership & Coaching: You empower and coach your remote customer care team leads to act independently while inspiring them to motivate their teams to peak performance—always with the goal of maximizing customer satisfaction and sales performance.
• Analytical Mindset: You analyze all relevant KPIs of your project, quickly identify areas for improvement, and proactively drive timely optimizations.
• Stakeholder Management: You coordinate all internal and external stakeholders to ensure seamless processes and positive outcomes. You proactively drive process improvements and collaborate closely with the operations management team.

Your skillset

• You hold a university degree and have several years of professional experience in a consulting environment or a dynamic scale-up, with a focus on operations, industrial goods, tech, or digital.
• You enjoy making decisions, have the courage to manage and coordinate complex tasks and diverse teams, and are proactive in exploring new paths.
• You have a high standard of quality, work conscientiously and in a structured manner, are flexible, and embrace the fail-fast principle.
• You possess excellent MS Office skills (especially Excel and PowerPoint) and are fluent in English.
• You have a confident and self-assured presence—and, of course, a healthy sense of humor

Your winning deal

• Education & Experience: You have a completed professional qualification and bring solid experience in project management and team leadership, ideally in a contact center environment.
• Language Skills & Client Needs: You understand the needs of our clients, communicate confidently at eye level, and know how to manage projects efficiently. You speak fluent German and are comfortable communicating in English.
• Motivating and convincing: As a communication expert (fluent in German), you can inspire and motivate people through charm, persuasion, and expertise—even in a remote work environment.
• Results-Oriented: You have a strong commitment to quality, work in a structured manner, and can adapt flexibly to fast-changing situations.
• Confident Presence: You have a confident and self-assured presence, enjoy working in cross functional and intercultural teams, and bring a good sense of humor.

yoummday is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other legally protected status.

About us

Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?  

Then yoummday is the right place for you!

yoummday: “You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 400 employees (“daymakers”) at 5 locations in Europe - further growth is inevitable ;).  

Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.​​​​​​​