Your mission

We are looking for you as Operational Excellence and Strategy Manager (m/f/d) in our new office in Miami, Florida.  

• Continuous Improvement: Continuously analyze and identify opportunities to enhance efficiency and quality across the yoummday value chain to drive operational excellence.
• Data-Driven Decision Making: Leverage in-depth data analysis to make informed decisions, ensuring all actions are based on data-driven insights.
• Change Management: Foster a culture of change and continuous improvement within the operations organization by actively driving transformation and ensuring buy-in at all levels.
• Stakeholder Engagement: Work closely with the Operations leadership team, present results at C-level and, when necessary, to external clients to collaboratively develop and implement defined initiatives.

Your skillset

• You hold a university degree and have several years of professional experience in a consulting environment or a dynamic scale-up, with a focus on operations, industrial goods, tech, or digital.
• You enjoy making decisions, have the courage to manage and coordinate complex tasks and diverse teams, and are proactive in exploring new paths.
• You have a high standard of quality, work conscientiously and in a structured manner, are flexible, and embrace the fail-fast principle.
• You possess excellent MS Office skills (especially Excel and PowerPoint) and are fluent in English.
• You have a confident and self-assured presence—and, of course, a healthy sense of humor

Your winning deal

• Your Benefits: We believe great work deserves great benefits. Enjoy a generous number of paid time off (PTO) days to recharge and unwind, plus a company contribution to your 401(k) plan to help secure your future.
• Your Footprint: A role in a profitable company where you have the freedom and trust to shape its future while working with us on the "future of work."
• Our Values: We pride ourselves on an open, authentic culture and a strong, dynamic, and humorous team that looks forward to making bold decisions and exploring new paths together to drive sustainable success.
• Your Opportunity: From day one, you will have the chance to take on responsibility, drive innovation, and grow both the company and yourself alongside a team of experts.

yoummday is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other legally protected status.

About us

Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?  

Then yoummday is the right place for you!

yoummday: “You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 400 employees (“daymakers”) at 5 locations in Europe - further growth is inevitable ;).  

Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.​​​​​​​