Your mission

We are looking for you as Commercial Operations Specialist (m/f/d) in our new office in Miami, Florida.  

• Continuous Improvement: You identify and implement ways to boost efficiency, service quality, and customer satisfaction across the yoummday value chain.
• Customer-Centric Operations: You manage operations and serve as a link to our clients.
• Sales Support: You partner with Sales to align operations with commercial goals, support pre-sales, and deliver scalable, client-focused solutions.
• Strategic Client Engagement: You build long-term relationships with key clients, present initiatives, and act as a trusted advisor.
• Data-Driven Decisions: You use data analysis to prioritize and execute high-impact initiatives that drive value.
• Change Management: You champion transformation and a culture of continuous improvement across teams.
• Stakeholder Alignment: You collaborate with leadership and clients, including C-level, to develop and implement strategic initiatives.

Your skillset

• You hold a university degree and have several years of professional experience in a consulting environment or a fast-paced scale-up, with a focus on operations, tech, or customer-centric business models.
• You bring a strong business acumen and are experienced in managing cross-functional initiatives that span operations, sales, and customer engagement.
• You enjoy making decisions, coordinating complex tasks and teams, and proactively building bridges between operational excellence and commercial success.
• You work in a structured, reliable, and quality-focused manner, are flexible, and embrace a fail-fast, learn-fast culture.
• You have strong analytical skills, excellent MS Office capabilities (especially Excel and PowerPoint), and are fluent in English.
• You have a confident and self-assured presence—and, of course, a healthy sense of humor.

Your winning deal

• Your Benefits: We believe great work deserves great benefits. Enjoy a generous number of paid time off (PTO) days to recharge and unwind, plus a company contribution to your 401(k) plan to help secure your future.
• Your Footprint: A role in a profitable company where you have the freedom and trust to shape its future while working with us on the "future of work."
• Our Values: We pride ourselves on an open, authentic culture and a strong, dynamic, and humorous team that looks forward to making bold decisions and exploring new paths together to drive sustainable success.
• Your Opportunity: From day one, you will have the chance to take on responsibility, drive innovation, and grow both the company and yourself alongside a team of experts.

yoummday is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other legally protected status.

About us

Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?  

Then yoummday is the right place for you!

yoummday: “You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 400 employees (“daymakers”) at 5 locations in Europe - further growth is inevitable ;).  

Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.​​​​​​​