Your mission

We are changing an entire industry- change it together with us!

You made my day- with our innovative and market-changing platform, we are already giving many people worldwide access to a new, flexible and self-determined working environment and at the same time offer our customers a completely virtual and market-revolutionizing customer service through our software.

Become part of the revolution – working on-site at our customer in Dallas, Texas.

As a Trainer (m,f,d) at yoummday, you’ll be responsible for guiding and developing groups of up to 25 freelance call center agents—our Talents—from their onboarding to their integration into a long-term project partnership with yoummday. This role requires strong leadership, creativity, and adaptability to ensure Talents are fully prepared and motivated to deliver exceptional customer service. Be part of an exciting journey where you can make a meaningful impact on training and quality


Your Tasks
Talent Support

• Guide Talents from their initial training through their first steps in daily customer service, setting the foundation for long-term project success.
• Provide consistent support as Talents navigate system operations, answer content-related questions, and enhance communication skills.

Expert Guidance

• Act as a subject matter expert in customer service processes, offering guidance on system navigation and handling complex inquiries.
• Address content-related questions, ensuring Talents have a clear understanding of all procedures.

Quality Assurance

• Maintain high-quality standards through virtual side-by-sides, monitoring interactions and ensuring Talents meet project requirements.
• Tailor training approaches to meet the individual learning needs of Talents, promoting a positive learning environment.

Collaborative Training

• Work closely with training and project leads to identify knowledge gaps and conduct refresher sessions to reinforce learning.
• Collaborate on training content updates to keep sessions relevant and engaging.

Continuous Improvement

• Analyze coaching outcomes to identify areas for improvement in training content and methodology.
• Foster a culture of continuous improvement, always seeking ways to enhance the learning experience.

Your profile

You are skilled in:

Training & Development Expertise

• Proven experience in training within telephone customer service, ideally with exposure to the High Tech industry.
• Ability to simplify complex information, using creative and engaging methods to ensure knowledge retention.

Communication & Interpersonal Skills

• Excellent communication skills in both German and English, with the ability to connect naturally with diverse groups.
• Strong presentation skills to convey information clearly and engagingly.

Autonomy & Reliability

•  Demonstrated ability to work independently while maintaining professional and respectful interactions with Talents.
• A proactive, confident approach to training, with a sense of humor that enhances the learning environment.

Analytical & Problem-Solving Skills

• Skilled in analyzing coaching outcomes to identify improvement areas in content and delivery methods.
• Quick-thinking and adaptable, capable of adjusting training approaches to meet individual learning needs.

You bring with you:

• Several years of experience as a trainer in telephone customer service. Experience in the High Tech industry is a plus.
• Passionate about teaching, with the ability to convey complex information in an engaging and accessible manner.
• A professional communicator fluent in English (C2 level), with strong interpersonal skills.
• Independent and reliable, able to maintain a motivating and respectful environment for Talents.
• Skilled in presenting information clearly and effectively, ensuring Talents are equipped with the necessary skills and knowledge.

Why us?

• Responsibility: From day one, take ownership in a role that values your expertise and fosters professional growth.
• Innovation: Work in an agile company that supports creative freedom and continuous improvement in training practices.
• Impact: Play a key role in building a successful customer support team that meets high-quality standards.
• Values: At yoummday, we embrace authenticity, collaboration, and growth, creating a supportive and dynamic team environment.
  
  
• yoummday is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other legally protected status
  
  

About us

You made my day
...become a daymaker! Take advantage of the opportunity to help us revolutionise the contact centre industry...

We are a game changer - innovative, contemporary and different. A company where it's fun to be a customer, a talent but also an employee. At our Munich location, we develop forward-looking solutions for the contact center industry. In Sofia we implement our products for our customers.
Traditional contact centres often work according to the same principle: Open-plan offices and fixed working hours, a situation which is also associated with inflexibility and low pay for employees. All of this also leads to lack of motivation on the part of the employees and high costs for customers.

Yoummday takes a completely different approach. Since we were founded in 2016, we committed ourselves to fair and reliable remuneration as well as tasks that motivate our independent talents. All of this frees our customers from inflexibility and high costs.

We have revolutionized the contact center industry. Join the revolution. Become a daymaker.