Your mission

We are changing an entire industry  –  change it together with us!

You made my day  –  with our innovative and market-changing platform, we are already giving many people worldwide access to a new, flexible and self-determined working environment and at the same time offer our customers a completely virtual and market-revolutionizing customer service through our software.

Become part of the revolution  –  working on-site at our customer in Dallas, Texas.

As a Tech Lead (m,f,d) at yoummday, you’ll be the go-to expert for complex software and hardware challenges, overseeing final issue resolutions and bridging communication between our global B2C team and client product teams. Your role will be instrumental in driving continuous improvement, fostering collaboration, and delivering solutions that enhance customer experiences.

Advanced Technical Escalation & Support

• Serve as the final escalation point for challenging product-related inquiries.
• Act as the primary point of contact for software and hardware issues that require in-depth technical expertise.

 
Bug & Issue Management

• Track and document bugs across internal systems and client platforms.
• Manage the end-to-end lifecycle of bug entries, including updates and resolution statuses.

 
Cross-Team Collaboration

• Act as a key liaison between the global B2C support team and client product teams to ensure effective issue resolution.
• Participate in client bug triage and testing groups, bringing a collaborative and solution-focused mindset. 

Training & Development Support

• Work closely with trainers to design product training that addresses technical gaps.
• Collaborate with Talent Team Leads (TTLs) (m,f,d) to identify and implement improvement areas, driving positive change within the team.

Your profile

Advanced Diagnostic & Problem-Solving Skills

• Strong ability to perform root cause analysis, dissect complex issues, and quickly identify underlying technical problems.
• Proficiency in both structured troubleshooting approaches and creative problem-solving for unique or undocumented issues.

Product & Systems Mastery

• Proficiency with internal systems, debugging tools, and issue-tracking software to streamline resolutions and maintain accurate documentation.

Technical Adaptability & Learning Agility

• Rapid adaptability to evolving technologies, tools, and product updates.

Resilience & Calm Under Pressure

• Patience and resilience to manage prolonged issue resolution cycles and consistently provide accurate solutions.

Customer & Stakeholder Communication

• Skilled at communicating technical information effectively to both non-technical stakeholders and cross-functional teams.
• Empathetic yet concise communication, particularly when issues directly affect customer experience.

You bring with you:

• Minimum of 5 years’ experience in a technical support or escalation role, preferably in a SaaS or technology environment.
• Proven expertise in diagnostic and problem-solving skills, with a structured yet creative approach to troubleshooting unique issues.
• A growth mindset with a commitment to continuous learning and team development.
• Positive, motivational leader who fosters a collaborative environment and encourages cooperation.
• A growth mindset with a commitment to continuous learning and team development.
• Adaptable to changing situations with resilience under pressure.
• Adaptable to changing situations with resilience under pressure.
• Excellent communication skills in English (C2 Level)

Why us?

• Responsibility: Take ownership of critical technical challenges with autonomy and direct impact on customer satisfaction.
• Innovation: Join a high-performing team focused on setting new standards in CX through advanced technical support.
• Impact: Help build a culture of excellence in issue resolution, where continuous improvement and learning are valued.
• Values: At yoummday, we prioritize authenticity, growth, and a supportive environment where every team member’s contribution is recognized.
  
  
• yoummday is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other legally protected status

About us

You made my day
...become a daymaker! Take advantage of the opportunity to help us revolutionise the contact centre industry...

We are a game changer - innovative, contemporary and different. A company where it's fun to be a customer, a talent but also an employee. At our Munich location, we develop forward-looking solutions for the contact center industry. In Sofia we implement our products for our customers.
Traditional contact centres often work according to the same principle: Open-plan offices and fixed working hours, a situation which is also associated with inflexibility and low pay for employees. All of this also leads to lack of motivation on the part of the employees and high costs for customers.

Yoummday takes a completely different approach. Since we were founded in 2016, we committed ourselves to fair and reliable remuneration as well as tasks that motivate our independent talents. All of this frees our customers from inflexibility and high costs.

We have revolutionized the contact center industry. Join the revolution. Become a daymaker.